Last updated: 26/05/2021

OryxLabs Technologies - Sole Proprietorship L.L.C. (“Oryx”, “we”, “our”, or “us”) value the confidence and trust our clients place in us, and an important part of our commitment to you is our respect for your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect personal information that we process through your interactions with us, including your interactions with this website (“Website”).

We encourage you to read this Policy, our Cookie Policy and our Terms of Use. Please see below in relation to changes to this Policy.

Depending on how you interact with us or where you are located, different laws may be applicable to our processing of your personal information, such as the Regulation (EU) 2016/679 General Data Protection Regulation (the “EU GDPR”), the EU GDPR such as it forms part of the laws of the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (the “UK GDPR”) and the UK Data Protection Act 2018. To the extent that the EU GDPR and/or the UK GDPR (together, the “GDPR”) applies to you, please review Section 11 of this Policy (“EU/UK Based Users and the GDPR”) below.

This Policy covers the following topics:

  1. Information that we collect
  2. How we use the information that we collect
  3. Who we may share your information with
  4. Our email policy
  5. How to review and update your personal information
  6. How long we keep your information
  7. Links to other websites and third parties
  8. Our information security practices
  9. Where we are located and process information
  10. EU/UK Based Users and the GDPR
  11. Changes to this Policy
  12. How to contact us

1. Information We Collect

In general, we collect certain information, including personal information, from you when you use this Website and interact with us. When we use the term “personal information,” we mean any information (whether or not it is sensitive or personal) which can help us directly or indirectly identify you, such as a name, postal address, telephone number, email address, or username.

Personal information, for the purposes of this Policy, includes “personal data” as defined under the GDPR.

We may also collect information that is voluntarily provided by you and other information that is collected by our Website automatically.

     a. Information You Provide to Us

Through your use of our Website and interactions with us, you may provide us with the following personal information:

Identity Data - first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and identification documents.

Contact Data - billing address, delivery address, email address and telephone numbers.

Financial Data - bank account details, payment card details, tax and other public or social security identifiers, anti-money laundering related information.

Transaction Data - details about payments to and from you and other details of products and services you have purchased from us.

Technical Data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, other technology on the devices you use to access this website and other online identifiers.

Profile Data - your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data - information about how you use our Website, products and services.

Marketing and Communications Data - your preferences in receiving marketing from us and our third parties and your communication preferences.

    b. Information We Collect Automatically

When you visit our Website, certain information, which may include personal information, about your visit or interaction is automatically logged through the use of cookies and similar tools. Cookies are text files containing small amounts of information that are stored on your browser or your device when you visit our Website, online media, and advertisements.

  • Log Files : Records of a range of variables about your visit to our Website, including: your browser type and language, app version, access times, pages viewed, Internet Protocol (“IP ”) address, approximate geographic location, and the webpage or online service you visited before navigating to our Website.
  • Website Browsing Data : Information gathered while you browse our Website, including technical, usage, and navigational data that shows what pages you have visited and how long various features are used.
  • Device Information : Information about the device you use to access our Website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Please keep in mind that if you access or use our Website from a mobile device, we may gather more precise geolocation information from your mobile device. You can disable geolocation services in the settings on your mobile device

For additional information on the various tools we use, the purposes for which we use them, and your ability to control them, please read our Cookie Policy .

    c. Social Media

If you choose to access, visit, and/or use any third-party social networking service(s) that might be integrated with our Website or our programs, we may receive personal information from those services. To make sure you are comfortable with the personal information third-party social networking services may make available to us, visit those services’ privacy policies and/or modify your privacy settings directly with those services.

2. How We Use the Information We Collect

Depending on how you interact with us, including when you create an account, we may ask for information like your name, email address, mailing address, and general profile preferences. Some of this information may be requested from you on a voluntary basis and you do not have to provide this information. However, if you choose not to submit the requested information, you may not be able to fully participate in all of the activities available through our Website.

We have set out below, in a table format, a description of some of the ways we intend to use your personal information:

Purpose/ ActivityType of Data
To register you as a new customer(a) Identity (b) Contact
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owned to us(a) Identity(b) Contact(c) Financial(d) Transaction(e) Marketing and Communications
To manage our relationship with you which will include:(a) Notifying you about changes to out terms or privacy policy(b) Asking you to leave review or take a survey(a) Identity(b) Contact(c) Profile(d) Marketing and Communications
To enable you to complete a survey(a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity(b) Contact(c) Financial(d) Technical
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences(a) Technical (b) Usage
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications

We will also use your information as otherwise permitted or required by applicable laws, rules, or regulations, or the Terms of Use applicable to our Website.

3. With Whom We May Share Your Information

We may engage third-party vendors or service providers for any of the purposes listed above or to help us develop, operate, and improve Oryx, including entities who help us maintain and operate this Website. We may provide these vendors and service providers with information about our users. We may provide third parties statistics and other aggregate information regarding users of our Website. Additionally, Oryx may allow a vendor or service provider to use certain information about online activity for general improvement or benchmarking purposes.

Oryx may release personal information of users of this Website when it believes in good faith that such release is required by law, by a court, by a professional governing body or association, regulatory or governmental body to which we are subject or submit, and/or necessary for the establishment, exercise or defense of legal claims. Additionally, in the event of a corporate restructuring (such as a sale, merger, or other asset transfer), we may share your personal information with a third party.

Further details of the third parties with whom personal information may be shared are available on request, by contacting us at the address set out below. Wherever possible, we will only disclose personal information to a third party in circumstances where that third party has agreed to respect the security and confidentiality of personal information and treat it in accordance with applicable laws rules and regulations. We will take commercially reasonable efforts to ensure that third parties to whom any personal information may be disclosed will not use such personal information for their own purposes and only process such personal information for specified purposes and otherwise in accordance with our instructions and/or with applicable laws, rules, and regulations, which may include the GDPR.

We may also disclose personal information about you to a third party at your request or direction or with your consent.

4. Our Email Policy

Oryx regularly sends emails to our members and registered users with information about products, services, events and features. You may update your email preferences or unsubscribe at any time by clicking on the [“Update email preferences”] link at the bottom of every email or, if you have an account, by logging into your account and updating the email settings on your profile. You can also contact us at [Insert Oryx Email Address] to change your email or contact preferences. When emailing us, please include “Unsubscribe” in the subject line.

5. How to Review and Update Your Personal Information

Users are encouraged to update and edit their personal information to keep it current. If you do not have an account with us but would like us to update or correct information maintained about you in our records, please send your request to [email protected].

6. How Long We Keep Your Information

We will store your personal information only for as long as necessary for the purposes for which it was collected. Such purposes include (i) providing you with access to our Website and related services, (ii) facilitating job applications (as required by law), and (iii) for the exercise or defense of legal claims. Retention periods can vary based on the type of information and how it is used. We have established retention periods based on several criteria, including (i) the type of data collected, (ii) our purposes for collecting it, (iii) applicable laws, rules, and regulations, (iv) pending or potential litigation, (v) intellectual or property rights, (vi) contract requirements, and (vii) historical archiving.

7. Other Websites and Third Parties

This Website may contain links to other websites. Please note that when you click on one of these links, you are entering another website for which Oryx has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

8. Information Security

Oryx is committed to keeping your data safe. We maintain physical, electronic, and procedural safeguarding arrangements to protect your personal information. Access to personal information is restricted on a need-to-know basis and to those employees and representatives who have been advised as to the proper handling of such data. We take reasonable steps and use security measures appropriate to the nature of the information in compliance with applicable laws to protect your personal information against unauthorized access and exfiltration, acquisition, theft, or disclosure.

Given the nature of information security, there is no guarantee that such safeguards will always be successful.

If you have any questions about the security of this Website, please contact us using the information in Section 12 below.

9. Visitors Outside the United Arab Emirates

We are located and operate in the United Arab Emirates. If you are located in another jurisdiction, please be aware that information you provide to us will be transferred to, stored, and processed in the United Arab Emirates. Data protection laws in the United Arab Emirates may be different from those of your country of residence. By using this Website or services or providing us with any information, you consent to this transfer, processing, and storage of your information in the United Arab Emirates. If you are located in the EU or UK, please refer to further details on international transfers in Section 10.b.

10. EU/UK Based Users and the GDPR

If you are an EU or UK data subject and the processing of your personal information is subject to the GDPR, please review this section in addition to the entire Policy. For purposes of the GDPR, we are a “controller”, and “personal data” in this section has the meaning given to it under the GDPR.

As describe above in Section 1 (“Information We Collect”), we process personal data. We will only process personal data in circumstances where we have established a lawful basis to do so. Our lawful bases for processing that personal data include:

  • Legitimate Interests. We process personal data for our legitimate business interest in managing and promoting our business, provided that our interest is not overridden by your interest. In identifying and relying on this basis for certain processing, we have weighed our legitimate interest as a business against your rights and freedoms and have determined that such processing it will not unfairly impact your rights. If you would like further information on how we balanced these interests, you can contact us using the details below.
  • Legal Requirements. We may need to process your personal data in order to comply with certain legal and regulatory requirements, including to establish, exercise or defend legal claims, respond to a judicial process, law enforcement or governmental agency.
  • Contract. Depending on the circumstances, we may need to process your personal data for the performance of a contract to which you are a party, or related pre-contractual steps.
  • Consent. We may process your personal data with your consent, as required by the GDPR. You have the right to withdraw this consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Please note that you have a right to object to the processing of your personal information where that processing is carried on for our legitimate interest.

     b. International Transfers

Our activities and the jurisdictions in which we are established are such that it may be necessary for personal data to be transferred and/or processed outside the EU or the UK, chiefly but not limited to the United Arab Emirates. In circumstances where we transfer personal data outside the EU or the UK, we will seek to ensure a similar degree of protection is afforded to it by ensuring that, where possible, personal data is generally transferred only to persons in countries outside the EU or the UK in one of the following circumstances:

  • to persons and undertakings in countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the equivalent entity in the UK;
  • to persons and undertakings to whom the transfer of such personal data is made pursuant to a contract that is compliant with the model contracts for the transfer of personal data to third countries from time to time approved by the European Commission (as supplemented where and if required) or the equivalent entity in the UK;
  • to persons and undertakings outside of the EU or the UK pursuant to other appropriate safeguards for the transfer of personal data;
  • only on one of the conditions allowed under the GDPR in the absence of (i) a decision by the European Commission or the equivalent entity in the UK that has deemed a country to provide an adequate level of protection for personal data (i.e. an adequacy decision) or (ii) appropriate safeguards such as a contract that is compliant with the model contracts for the transfer of personal data to third countries approved by the European Commission or the equivalent entity in the UK.

You can contact us through the information provided below for further information on specific mechanisms we utilise for transferring personal data outside the EU or the UK and the countries to which such transfer may be made.

     c. Your rights under the GDPR

Where the GDPR applies, persons whose data is processed by Oryx will have certain rights. You can exercise these rights by contacting us using the information below. You may be asked to provide some proof of identification so that we can verify that it is you making the request.

Specifically, you have the following rights:

  • Access. You have the right to know we collect certain personal data about you and to ask us for copies of your personal data. Please use the contact details provided at the end of this Policy.
  • Rectification. You have the right to request that we correct your personal data you think is inaccurate or incomplete.
  • Objection to processing. You have the right to object to processing in some circumstances, including where we are using your personal data for our legitimate interests and for direct marketing purposes, including by opting-out of marketing communications by contacting us at the address set out below.
  • Erasure. You have the right to request that we erase the personal data we have collected about you in certain circumstances. The right to erasure is not absolute, and only applies if we no longer need your personal data to carry out the purpose that we collected it for; you have withdrawn your consent to our use of your personal data; you have objected to our use of your personal data and your interests outweigh our interests in using it; you believe we have processed your personal data unlawfully; or we have a legal obligation to erase your data. We will consider any request to erase personal data for any of the above reasons and endeavour to comply with the request to the extent permitted by law, but we may not always be able to comply with your request. If we are unable to comply with your request, we will contact you in writing.
  • Restrict processing. You have the right to ask us to restrict the processing of your personal data in certain circumstances, including if you have concerns regarding the accuracy of your personal data, where you have made an objection to our use of your personal data; or if you believe we processed your personal data unlawfully, but you do not want us to delete it.
  • Data portability. You have the right to receive a copy of the personal data that we collect about you in a way that is accessible and in a machine-readable format where the processing is based on your consent, the performance of a contract with you, or carried out by automated means. You have the right to request that such personal data be transmitted directly from us to another data controller, where technically feasible.
  • Withdrawal of consent. You can withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

In certain circumstances, Oryx may charge reasonable fees if any such request is clearly unfounded, repetitive or excessive.

If you wish to make a complaint regarding our handling of your personal data, you can contact us at the details set out below. You may also make a complaint to the relevant supervisory authority for data protection issues. In the UK this is the Information Commissioner’s Office (“ICO”). Contact details for the ICO may be found at

11. Changes to This Policy

Our policies and procedures with respect to the control or processing of personal information may be amended from time to time. Similarly, the purposes for which we may control or process personal information may change from time to time. If any changes would require a material amendment to the information set out herein, details of such changes will be made available by posting a new version of this Policy on the Website. We encourage you to check the Website regularly for information about revisions to this Policy. If you object to the change to our Policy, then you must contact us by any of the methods set out below regarding your objection or you must not continue to use our services.

12. How to Contact Us

If you have any questions about this Policy, the practices of our Website, or your dealings with this Website, please contact us by sending an email to [email protected] or you can write to us at:

21th Floor, Al-Dar HQ, Al Raha Beach, Abu Dhabi


In this Cookie Policy you will find information on cookies, what we do with cookies, what cookies may be set when you visit our website and how to control those cookies.

This Cookie Policy (“Cookie Policy”) explains our use of cookies and similar tracking technologies (collectively “cookies”) for Oryx Research Labs LLC on its website (the “Website”)

We also have third parties that collect personal information this way. To do this, we and our vendors use several common tracking tools. In this Cookie Policy, “we”, “our” and “us” refers to Oryx Research Labs LLC.

This Cookie Policy should be read in conjunction with our Privacy Policy.

1. What Are Cookies?

Cookies are pieces of code that allow for personalization of our Website experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device’s hard disk (such as your computer or smartphone) for record-keeping purposes. Cookies can be used to make site navigation more efficient and browsing easier by performing certain functions such as saving your passwords, help remember personal preferences regarding your use of the particular website, and ensuring that advertisements that you see online are more relevant to you and your interests. Cookies may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). Some of these cookies are necessary for our Site to function. Other cookies allow us to collect information about browsing activities to help us analyze trends, track users’ movements, and gather broad demographic information for aggregate use in order to improve our Site and deliver customized content.

2. What Types of Cookies We Use and How We Use Them

Cookie TypePurpose and Use
Strictly Necessary CookiesThese cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, remembering the products you ordered when you get to the checkout page or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Functional CookiesThese cookies enable the Website to provide services or to remember settings to improve your visit. They may be set by us or by third party providers whose services we have added to our pages. For example, these cookies help us remember your choice of language or region, show you have logged into our website. If you do not allow these cookies then some or all of these services may not function properly.
Performance CookiesThese cookies help us understand how visitors interact with our Website by allowing us to count visits and traffic sources so we can measure and improve the performance of our site. These cookies are used to provide statistics on how our website is used, how you move around our website and the pages you visit, how effective our advertisements are, and measuring any errors that occur. All information these cookies collect is aggregated and therefore anonymous.

3. How to Control Cookies

Your browser is likely set to accept cookies. However, if you would prefer not to receive them, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies (as explained below), it is possible that some areas of this Website will not function properly when you view them.

You can control our uses of cookies through your internet browser or through third party tools:

  • Internet Browser. You can also control cookies through most browsers by changing your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser.
  • Third Party Tools. You can also visit where you will find comprehensive information on cookie management and blocking which pertains to a wide variety of cookies, as well as the interested-based advertising opt-out tools mentioned above in Section 4.
  • Cookie Management Tool. You can customize or change your cookie preferences at any time by accessing our cookie management system, available here, including, where applicable, withdrawing any consent you provided at any time.

Specifically, our Website uses Google Analytics to collect information about how visitors are using our Website. This tool can also tell us which websites linked users to our Website, when they visited, and whether they have visited our Website before. To find out more about how Google Analytics collects and processes data, please click here. Google Analytics has its own cookies that it uses to track and aggregate this information. You can prevent the use of Google Analytics relating to your use of our website by downloading and installing the browser plugin available here.

4. How to Contact Us

If you have any questions about this Policy, the practices of our Website, or your dealings with this Website, please contact us by sending an email to [email protected] or you can write to us at:

21th Floor, Al-Dar HQ, Al Raha Beach, Abu Dhabi